RETURN POLICY

Returns accepted within 14 days of delivery. Garments must be undamaged and unworn to qualify for a refund or exchange. Exchanges are subject to availability. Full refund issued within 5 days after we receive the garment. Please email your refund request and we will provide the return address.

Made to order garments can not be refunded or exchanged, if there is a problem with a made to order garment please get in touch with us via email.

All purchases of sale items are final. We do not accept returns on any pieces on sale. On occasion, please email to see if you can receive credit.

For all returns and exchanges email contact@octaviabanks.com

Taxes and import duties may be charged when the shipment reaches the destination country. This cost in not included in the price of the products or shipping and must be paid by the customer.

If you have received a notification that your order has been shipped, but it hasn’t arrived within 3 weeks, please get in touch as we cannot make any claims after 60 days.